Non-fictie

Zaken & economie

Nederlands

https://api.bookbeat.com/api/nextcontentviews/1294105

wat een bioloog je kan leren over verkoop en klantcontact

Klanten zijn net mensen... En mensen zijn precies als dieren laat bioloog Patrick van Veen zien: Vrijwel alle sociale interactie in de natuur is gebaseerd op dezelfde principes. We willen allemaal aandacht, begrip en steun van elkaar. Als je dat beseft, kun je klanten verleiden, ze verliefd maken en zelf verliefd worden, en een langdurige relatie met ze onderhouden. Jouw houding bepaalt het gevoel dat de klant overhoudt aan het contact. Dat gevoel bepaalt of hij terugkomt en of hij een positieve boodschapper voor jou wordt. Maar het bepaalt ook of je zelf met plezier je werkt doet! Met humor, herkenbare voorbeelden en rake kritiek weet van Veen de kern van goede klantrelaties te raken. Dit boek laat je glimlachen, inspireert en motiveert om vandaag nog zijn ideeën in praktijk te brengen. Spread the love!

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