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"Der Kunde steht im Mittelpunkt" ist alles andere als ein nüchternes Fachbuch. Auf sehr humorvolle Weise werden 22 wahre Begebenheiten geschildert, die beweisen, wie weit die Realität von der oft beschworenen Kundenorientierung entfernt ist.<br>Ein Buch zum Schmunzeln, Lachen und zum Nachdenken!

Der Kunde steht im Mittelpunkt und damit jedem im Wege

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Der Kunde steht im Mittelpunkt und damit jedem im Wege

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