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Mówienie dobrym słowem przekłada się na lepsze słuchanie. To szansa dla wielu mądrych ludzi, którzy są cisi i mniej elokwentni. To szansa na cichszy świat.<br><br>Często się zdarza, że nasze wypowiedzi odnoszą skutek odwrotny do zamierzonego. Zamiast zmotywować – zniechęcają. Zamiast pocieszyć – doprowadzają do łez. Jakich słów użyć, aby precyzyjnie wyrazić swoją myśl? Aby zostać zrozumianym zgodnie z intencjami? Co zrobić, żeby nasz przekaz precyzyjnie wyrażał to, co chcemy wyrazić, by nie został źle odebrany?

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